Kodi Troubleshooting
Updating Kodi
From time to time, you will see a message appear when you start kodi. It will always seem like you need to update Kodi, this is a common practice with Kodi when a new version of Kodi is released. It is not necessary to update Kodi, newer versions are usually not significantly different, but the instructions below will walk you through updating your Kodi version.
Note: If your unit is a year old or older, it is best to mail it in for us to completely reprogram. Also, it is always better to wait for Kodi to update as many addons will take a few weeks to update and will not be compatible with the newest version of Kodi right away.
If your device is running on a version of Kodi older than 17, these upgrade instructions should not be used as it will wipe your settings. These update instructions only apply to units running on some version of Kodi 17.6. During programming, our devices are patched to protect against security flaws (such as those fixed by kodi version 17.3), so the instructions below are not necessary for protection, but are provided for those who want to update their device anyway.
These instructions are for upgrading any version from Kodi 17 to kodi 17.6 ONLY. Do not update beyond Kodi 17.6, Kodi 18 is not a stable version
Note: Kodi 17.5 has been released recently, but some users are experiencing crashing issues, please do not upgrade to 17.5, until we have fully tested it and confirmed that there are no bugs that need to be fixed. Once it’s safe to update, we’ll say it here.
Go to Settings-Applications-Manage INSTALLED application-Kodi (CLICK ON FORCE STOP)
Then click Back and in the Manage Installed Applications list, you will see “APPLICATION LAUNCH”. Click Start.
Then click “UPDATES”, go to the update option for KODI and click “check for updates”, if you are running 17 and want to update to a later version of 17 that’s fine, but if you update to 18 for example , it will erase all the content inside Kodi.
Click the button that says Update to the latest version of Kodi, wait for Kodi to update, click Install, then click Open
Kodi background has changed
From time to time, the AEON NOX wallpaper that we have installed updates itself, when it does, you will need to change your skin again, it is very simple to do and rarely happens.
Go to Systems-Interface-Skins- Change it from Confluence to AEON NOX
If for some reason you don’t see AEON Nox as an option, click get more and then choose AEON NOX Even if you don’t change the background to AEON NOX, the device should still work the same, just have a different background.
Things you don’t want to do inside Kodi
You never want to click Clear Data, it will erase everything installed within Kodi.
You don’t want to click Clear Thumbnails inside the Raw maintenance application on the Programs tab.
If you are inside the Ares Wizard program, you do not want to install any wizard builds, it will erase your current settings. You also don’t want to choose the Fresh Start option, it will wipe everything installed on kodi
Check the log for more information (error message)
This is a standard message, all it means is that the link you are using is no longer working, you should try a different link when it appears, or try a different plugin if it appears consistently across all the links you choose.
Fix “Authorization required” or “Load pair open” message
Some links require you to pair your unit for the link to work. Explained on our video guide page.
unique solution
Connect your Laptop or Cell Phone to your Wifi
Go to the website listed, it will usually be openload.co/pair or something like that
Click the video authorization button, follow the instructions on the screen
